Simplicity Customer Interaction Manager (CIM) is the entry level version of SimplicityCRM that provides full customer interaction and online form capability for a single flat data source.
We believe that a single powerful Campaign Manager should enable the creation, execution and analysis of all customer interactions. Therefore, we have built a platform that combines the traditional services of multiple providers (Email, SMS, PDF Forms, survey engines, competition engines, data cleansing services, data analytical services) into a single hosted or in-house application. And when you need to expand to full enterprise CRM - you can simply do this with the click of a button.
A social media module including Facebook and Twitter can also be added into the Simplicity CIM base platform.
Features:
The Campaign Set-up function allows users to:
- Set up campaigns
- Design and build templates including content and images
- Design and build workflows and approval processes
- Build and apply Business rules
- Protect and enforce brand guidelines and marketing assets
The Campaign Execution function enables users to:
- Access and use pre-defined templates, workflows and wizards.
- Personalise headers and footers for all email templates
- Execute a campaign across all media types
- Save campaigns
- Select campaign recipients using filters for easy segmentation
- Personalise your menu bar and template availability based on requirements and competencies
- View only your own customers
Benefits:
- Manage and maintains brand guidelines and integrity
- Simplifies the experience for different user types saving time and money