Deliver superior customer service

Simplicity Case Management is simple and easy to use, and provides multi-channel tools to respond to customers using the most appropriate channel.

• Enables a single customer service representative to manage cases across a number of Simplicity or third party databases
• Support customer service, competitions, warranty calls, sales enquiries and competition management
• Triggers all emails and manages content for those emails reducing the training and knowledge of your customer service agents
• Enables customers to log their own cases and to receive updates on their cases as the status changes